East Coast Wagen Werks LLC, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.
Why just Volkswagen and Audi? Because, with almost 20 years of factory training, we can save you time, money, and the hassle of repeat visits by sticking with what we know. We strive to diagnose and repair your vehicle correctly the first time and to make sure each customer understands exactly what their vehicle needs and why.
TIMING BELT SERVICE
If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a parts warranty based on the recommended change interval for the belt.
We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and traction control system.
We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize quality parts at great prices.
Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.
DASH WARNING LIGHTS
Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory training, we can diagnose and repair any of your dash warning lights.
With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.
Frequently Asked Questions
Thrilled to know EC Wagenwerks exists! I don’t mind the 1+ hour drive to Wilmington, but the $1000+ trips to the dealership were getting old quickly. Craig actually found and fixed the problem with the power driver seat and rear windows in our 2008 VW Passat Wagon without replacing the seat and everything attached to it (standard operating procedure at the dealership!). These guys can truly claim the title “technician.” Definitely our first stop shop for repairs and service from now on
Wagen Werks is the only place I would trust in the entire Cape Fear region to work on a Volkswagen. Craig is not only an expert technician, but honest about the work he does and the prices he charges. The dealer wanted over $5000 to replace a transmission on my Jetta TDI (just parts). I took it to Wagen Werks and I left with the issue fixed (and it didn’t need a new transmission) and a bill less then a third of what the dealer wanted. Use the dealer for those free oil change coupons they send out, take everything else to Wagen Werks and save yourself the hassle.
They’re 5 stars for me because I trust them. They have patiently answered my questions when I’m in the shop and with phone calls. They know what they’re talking about and they dont nickle and dime me (like other places I’ve been to). High quality specialists at very reasonable prices! They have a life customer with me. I urge whoever is reading this to give them a shot!
I recently had some major repair work done by Wagen Werks on my VW Passat (2007) and they did a fantastic job–and at a reasonable price!! My car seems to be running even better than it was before, and I can’t say enough about how professional and knowledgeable Craig was when discussing the repairs with him before my car was worked on. He was fantastic….highly recommend this auto shop, and will definitely be taking my car back here if I have future issues and/or problems!
I am very pleased with Wagenwerks! I recently bought a 2009 VW EOS and had the car checked at Wagenwerks. I received helpful insight with my purchase and they didn’t waste any time! This is an important factor to me considering I nearly live in my car being a real estate agent. This is not my first experience with a mechanic and servicing/repairing my VW’s in Wilmington. Hands down – Cain and Craig are my go-to guys for my VW. They also specialize in Audi of course I was referred to Wagenwerks by Dan, with Wilmington Motor Works. Specializing in Mercedes, BMW, & Mini Cooper
Cain and Craig do business the old fashion way — correctly and with integrity. A month ago they replaced the CV boots on my Passat – at about half the cost I was quoted at the dealership. A week later I had to have my car towed. The passenger side CV joint broke! Wagen Werks repaired the entire assembly in 1 day – AT NO CHARGE. Show me another shop that not only stands behind their work, but treats their customers that way! My only complaint is they only work on VWs. Otherwise, I’d be bringing my other two cars to them too! Bottom line – If you have a VW that needs repairs, this is the place it needs to go.
Very knowledgable and friendly! Took my car up there in the morning to get looked at, he got the part and fixed it the same afternoon. I wouldn’t take my Jetta anywhere else!
Seriously will never go anywhere else to get work done on my car. Superb customer service and quick repair for what I needed done. These guys went above and beyond for me and that goes a long way!
ECWW is the ONLY place I will take my Passat for maintenance and repairs. Craig is honest, dependable, and just a great guy who is extremely knowledgeable. Don’t go anywhere else!
We were so happy to have found an honest shop with superior VW knowledge. We were pleasantly surprised to have Craig fix all of our Passat issues for a fraction of what other shops and the VW dealership quoted. Hoping to help promote this business for sure!! Thanks again!!!
About | Team
It is our goal to provide you with the best service and repair experience possible. We don’t just work on these vehicles – we are owners of them. We believe in the quality of VW and AUDI and look forward to maximizing you car experience at East Coast Wagen Werks.
Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks. With eight years of experience, Cain has been a VW dealer technician and has extensive factory training with certifications in Electrical Systems, Airbag and Safety Systems, and TDI Engines. Craig also worked as a VW dealer technician and has 11 years experience and factory training with Electrical Specialist and Engine Specialist qualifications. Craig has certifications in Airbag and Safety, Engine Mechanical Repair, Eos Convertible, Engine Management, TDI Engines, Electrical Systems, and New Beetle Convertibles.
Craig Kiser - Owner/Technician/Writer
Click to Read Craig's Bioinfo@eastcoastwagenwerks.com
Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.
Craig Kiser - Owner/Technician/Writer
Click to Read Craig's Bio
Cain Ward - Owner/Technician/Writer
Click to Read Cain's Bioinfo@eastcoastwagenwerks.com
Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.
Cain Ward - Owner/Technician/Writer
Click to Read Cain's Bio
24B Station Road
Wilmington, NC 28405
(Located directly behind Lee's Professional Service)
Monday - Thursday: 8am - 5pm
Friday - 8am-3pm