East Coast Wagen Werks LLC, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.

Why just Volkswagen and Audi? Because, with almost 20 years of factory training, we can save you time, money, and the hassle of repeat visits by sticking with what we know. We strive to diagnose and repair your vehicle correctly the first time and to make sure each customer understands exactly what their vehicle needs and why.

Services

We service all VW and AUDI models, diesel and gas. We can handle everything from oil and filter changes, to scheduled maintenance and dash light diagnoses, to major engine repairs. We have dealership-level diagnostic equipment, allowing us to handle any repair or programming on models up to 2017, and we have the special tools required for repairs. We use only OE parts, fluids, and chemicals to insure your vehicle continues to operate the way VW or AUDI designed it. All repairs (excluding used parts) are covered by a nationwide 3 year / 36,000 mile warranty with a limited 1 year roadside assistance and towing package.

TIMING BELT SERVICE

If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a parts warranty ranging from 50K to 100K miles (depending on engine).

BRAKE SERVICE

We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and Traction Control systems.

MAINTENANCE

We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize the highest quality parts at great prices.

TRANSMISSION

Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.

DASH WARNING LIGHTS

Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory trained technicians, we can correctly diagnose and repair any of your dash warning lights.

AIR CONDITIONING

With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.

Frequently Asked Questions

Yes, in order to correctly diagnose your issue, it requires a expensive scan tools and testing equipment, along with proper training and experience to put that information to work.
We are unable to offer a loaner at this time.
No, we are open Mon-Thur 8am to 5pm and Fri 8am to 3pm, we're closed on the weekends to spend time with our families. If an issue should arise after work hours, there is a key drop in the large bay door and we will contact you the next work day.
Yes, the diesel vehicles are a large portion of our customer base, from glow plugs and diagnosis, to rebuilding leaking injection pumps, to drivability concerns. We have extensive factory training and years of experience with the diesel engines.
No, we will always give you an accurate estimate up front - before any work is started. We will contact you if any other work is needed, with an updated estimate, before performing any other repairs.
Yes, in order for us to perform the work in a prompt and timely manner, we keep an organized schedule. Please call 910-859-7757 or email us for an appointment.
Yes, we use the full synthetic motor oils that meet the specification from VW/AUDI required for the extended oil changes and OEM brand filters.

Testimonials

  • Wonderful, knowledgeable staff. Repaired something that VW charged me $1400 and 3 maintenance trips and still wasn’t fixed! Wagen Werks identified the issue and got it right the first time…and only a fraction of the price!
    Heather Crisco
    Thrilled to know EC Wagenwerks exists! I don’t mind the 1+ hour drive to Wilmington, but the $1000+ trips to the dealership were getting old quickly. Craig actually found and fixed the problem with the power driver seat and rear windows in our 2008 VW Passat Wagon without replacing the seat and everything attached to it (standard operating procedure at the dealership!). These guys can truly claim the title “technician.” Definitely our first stop shop for repairs and service from now on
    Lynn Ransom
    Cain and Craig do business the old fashion way — correctly and with integrity. A month ago they replaced the CV boots on my Passat – at about half the cost I was quoted at the dealership. A week later I had to have my car towed. The passenger side CV joint broke! Wagen Werks repaired the entire assembly in 1 day – AT NO CHARGE. Show me another shop that not only stands behind their work, but treats their customers that way! My only complaint is they only work on VWs. Otherwise, I’d be bringing my other two cars to them too! Bottom line – If you have a VW that needs repairs, this is the place it needs to go.
    Barry M.
    ECWW is the ONLY place I will take my Passat for maintenance and repairs. Craig is honest, dependable, and just a great guy who is extremely knowledgeable. Don’t go anywhere else!
    Pam L.
    We’ve had our ’07 Jetta at East Coast Wagen Werks twice and couldn’t be happier with the service. Both Craig and Cain are very professional, personable, and knowledgeable. They’re honest and fair and they really know VWs! We have recommended them to other VW owners we know and won’t hesitate to take our car to them again in the future. Thanks, guys!
    Amanda L.
    Wouldn’t take my Passat to anywhere else in Wilmington! Craig does a great job and has fair pricing, so glad I found this place!
    Ashley R.
    Very knowledgable and friendly! Took my car up there in the morning to get looked at, he got the part and fixed it the same afternoon. I wouldn’t take my Jetta anywhere else!
    Alan B.
    They’re 5 stars for me because I trust them. They have patiently answered my questions when I’m in the shop and with phone calls. They know what they’re talking about and they dont nickle and dime me (like other places I’ve been to). High quality specialists at very reasonable prices! They have a life customer with me. I urge whoever is reading this to give them a shot!
    Rocco C.
    These guys are the best at what they do. At Dynasty Motors we specialize in highline vehicles and ALL of our Audi/Volkswagens go straight to ECWW for any service or repair. Way more efficient and knowledgeable than any franchise dealership you may deal with, trust me. Thanks for all your help Cain and Craig.
    Johnny Intemann
    These guys are truly awesome!!! Craig and Cain were both so knowledgeable and great at explaining to me the work that needed to be done. I totally trust them and feel that they gave me a reasonable price for the work on my Tiguan. They even went above and beyond! I highly recommend them!!!
    Shannon D.
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    About | Team

    ABOUT US

    It is our goal to provide you with the best service and repair experience possible, and to diagnose and repair your vehicle correctly, the first time. We strive to make sure, when you enter our shop and when you leave, that you feel welcomed and comfortable, and that you understand the repairs or service performed. We believe in the quality of VW and AUDI and look forward to maximizing you Service or Repair experience at East Coast Wagen Werks.

    Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks.

    Both Cain and Craig have been working as automotive technicians for over 14 years each, Cain working at VW dealerships for 9 of those years and Craig for around 11 years. Over those years, they both received extensive factory training, and both have a very technical knowledge of these brands.

     

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio
    info@eastcoastwagenwerks.com

    Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.

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    Craig Kiser - Owner/Technician

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio
    info@eastcoastwagenwerks.com

    Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.

    ×
    Cain Ward - Owner/Technician

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio

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    East Coast Wagen Werks
    24B Station Road
    Wilmington, NC 28405

    (Located directly behind Lee's Professional Service)

    Hours

    Monday - Thursday: 8am - 5pm

    Friday - 8am-3pm

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