East Coast Wagen Werks LLC, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.

Why just Volkswagen and Audi? Because, with almost 20 years of factory training, we can save you time, money, and the hassle of repeat visits by sticking with what we know. We strive to diagnose and repair your vehicle correctly the first time and to make sure each customer understands exactly what their vehicle needs and why.

Services

We service all VW and AUDI models, diesel and gas. We can handle everything from oil and filter changes, to scheduled maintenance and dash light diagnoses, to major engine repairs. We have dealership-level diagnostic equipment, allowing us to handle any repair or programming on models up to 2017, and we have the special tools required for repairs. We use only OE parts, fluids, and chemicals to insure your vehicle continues to operate the way VW or AUDI designed it. All repairs (excluding used parts) are covered by a nationwide 3 year / 36,000 mile warranty with a limited 1 year roadside assistance and towing package.

TIMING BELT SERVICE

If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a parts warranty ranging from 50K to 100K miles (depending on engine).

BRAKE SERVICE

We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and Traction Control systems.

MAINTENANCE

We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize the highest quality parts at great prices.

TRANSMISSION

Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.

DASH WARNING LIGHTS

Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory trained technicians, we can correctly diagnose and repair any of your dash warning lights.

AIR CONDITIONING

With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.

Frequently Asked Questions

Yes, in order to correctly diagnose your issue, it requires a expensive scan tools and testing equipment, along with proper training and experience to put that information to work.
We are unable to offer a loaner at this time.
No, we are open Mon-Thur 8am to 5pm and Fri 8am to 3pm, we're closed on the weekends to spend time with our families. If an issue should arise after work hours, there is a key drop in the large bay door and we will contact you the next work day.
Yes, the diesel vehicles are a large portion of our customer base, from glow plugs and diagnosis, to rebuilding leaking injection pumps, to drivability concerns. We have extensive factory training and years of experience with the diesel engines.
No, we will always give you an accurate estimate up front - before any work is started. We will contact you if any other work is needed, with an updated estimate, before performing any other repairs.
Yes, in order for us to perform the work in a prompt and timely manner, we keep an organized schedule. Please call 910-859-7757 or email us for an appointment.
Yes, we use the full synthetic motor oils that meet the specification from VW/AUDI required for the extended oil changes and OEM brand filters.

Testimonials

  • Satisfied customer here…If you own a VW, this is the only place in town you need to go to!!
    Neil S.
    We were so happy to have found an honest shop with superior VW knowledge. We were pleasantly surprised to have Craig fix all of our Passat issues for a fraction of what other shops and the VW dealership quoted. Hoping to help promote this business for sure!! Thanks again!!!
    Denise F.
    ECWW is the ONLY place I will take my Passat for maintenance and repairs. Craig is honest, dependable, and just a great guy who is extremely knowledgeable. Don’t go anywhere else!
    Pam L.
    These guys are the best at what they do. At Dynasty Motors we specialize in highline vehicles and ALL of our Audi/Volkswagens go straight to ECWW for any service or repair. Way more efficient and knowledgeable than any franchise dealership you may deal with, trust me. Thanks for all your help Cain and Craig.
    Johnny Intemann
    These guys are awesome, honest people. They have saved me hundreds by repairing things that others say needs to be totally replaced. Completely accommodating and, not to mention, I have done some dumb things regarding cars around them with their reaction being nice and in no way belittling. I will trust no other shop with my car, they have earned my loyalty 10 times over!
    Mark H.
    I am very pleased with Wagenwerks! I recently bought a 2009 VW EOS and had the car checked at Wagenwerks. I received helpful insight with my purchase and they didn’t waste any time! This is an important factor to me considering I nearly live in my car being a real estate agent. This is not my first experience with a mechanic and servicing/repairing my VW’s in Wilmington. Hands down – Cain and Craig are my go-to guys for my VW. They also specialize in Audi of course :) I was referred to Wagenwerks by Dan, with Wilmington Motor Works. Specializing in Mercedes, BMW, & Mini Cooper
    Alexis M.
    I found Wagen Werks a few months back when I needed the AC compressor replaced on my 2002 Golf TDI. Recommended to me by a friend, Craig gave me a quote that was hundreds of dollars less than other shops I had called, plus he could do it that same day. I had a fantastic experience and went back this week when I needed my timing belt replaced and a front brake job. Craig again gave me a quote several hundred dollars less than I was expecting to pay. He went above and beyond, spending extra time cleaning up my calipers so I didn’t have to buy new ones and setting my engine timing right where I wanted it. I won’t take my VW anywhere else now that I’ve found Wagen Werks and I’ve already recommended them to friends and coworkers. This is a two-man shop; both of them are the wrench-turners, office guys, and owners. They’re stand-up mechanics and excellent people to do business with.
    Matt C.
    I have lived in Wilmington NC three different times since 2000 and I have finally found a trusted place to service my 1993 VW Corrado VR6. The car runs great, the best it has in years! My experience there has been nothing but the best. I have watched how Craig and Cain not only work on the cars but also how they interact with the customers and it’s nothing but good. I can see why there are an array of makes and models of VW and Audi being serviced there. I trust them and the work they do. Highly recommended!
    Richard H.
    his is the place for VW & Audi owners. Specializing in diesel with lots of experience and diagnostic abilities. I’ve had my Golf 04 tdi worked on there and Craig does a great job. Honest and good work at very reasonable prices.
    Joe C.
    I picked up a 2008 GTI recently with some known problems, and these guys were able to get the car back in working order with a level of expertise and determination that I don’t often see. I am particular about my cars and they kept at it until I was satisfied with the outcome. I highly recommend this shop, they will get it done right.
    Bill P.
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    About | Team

    ABOUT US

    It is our goal to provide you with the best service and repair experience possible, and to diagnose and repair your vehicle correctly, the first time. We strive to make sure, when you enter our shop and when you leave, that you feel welcomed and comfortable, and that you understand the repairs or service performed. We believe in the quality of VW and AUDI and look forward to maximizing you Service or Repair experience at East Coast Wagen Werks.

    Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks.

    Both Cain and Craig have been working as automotive technicians for over 14 years each, Cain working at VW dealerships for 9 of those years and Craig for around 11 years. Over those years, they both received extensive factory training, and both have a very technical knowledge of these brands.

     

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio
    info@eastcoastwagenwerks.com

    Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.

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    Craig Kiser - Owner/Technician

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio
    info@eastcoastwagenwerks.com

    Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.

    ×
    Cain Ward - Owner/Technician

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio

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    East Coast Wagen Werks
    24B Station Road
    Wilmington, NC 28405

    (Located directly behind Lee's Professional Service)

    Hours

    Monday - Thursday: 8am - 5pm

    Friday - 8am-3pm

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