East Coast Wagen Werks LLC, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.
Why just Volkswagen and Audi? Because, with almost 20 years of factory training, we can save you time, money, and the hassle of repeat visits by sticking with what we know. We strive to diagnose and repair your vehicle correctly the first time and to make sure each customer understands exactly what their vehicle needs and why.
TIMING BELT SERVICE
If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a parts warranty based on the recommended change interval for the belt.
We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and traction control system.
We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize quality parts at great prices.
Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.
DASH WARNING LIGHTS
Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory training, we can diagnose and repair any of your dash warning lights.
With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.
Frequently Asked Questions
his is the place for VW & Audi owners. Specializing in diesel with lots of experience and diagnostic abilities. I’ve had my Golf 04 tdi worked on there and Craig does a great job. Honest and good work at very reasonable prices.
I have lived in Wilmington NC three different times since 2000 and I have finally found a trusted place to service my 1993 VW Corrado VR6. The car runs great, the best it has in years! My experience there has been nothing but the best. I have watched how Craig and Cain not only work on the cars but also how they interact with the customers and it’s nothing but good. I can see why there are an array of makes and models of VW and Audi being serviced there. I trust them and the work they do. Highly recommended!
We were visiting Wilmington NC from Baltimore and our Audi started acting up on Saturday night. Lights came on, and check engine light too. The code that Auto Zone ran was for a Throttle Pedal Position Sensor. Then the car had no acceleration. We babied it back to the rental house and waited until Monday morning when the Audi dealership opened. They could not get us in for a week, and our rental ended the next day on Tuesday. I called a few other shops in the area and no one could even take a look at it to make sure that was the part I needed. I found Craig at WagenWerks and he told me to come on over. He diagnosed the problem, replaced the part, and we were out of there in an hour!! Craig is friendly, hard working, very knowledgeable, and extremely fair!!! We may not live in the area, but we will definitely be back!!!
Wagen Werks is the only place I would trust in the entire Cape Fear region to work on a Volkswagen. Craig is not only an expert technician, but honest about the work he does and the prices he charges. The dealer wanted over $5000 to replace a transmission on my Jetta TDI (just parts). I took it to Wagen Werks and I left with the issue fixed (and it didn’t need a new transmission) and a bill less then a third of what the dealer wanted. Use the dealer for those free oil change coupons they send out, take everything else to Wagen Werks and save yourself the hassle.
I found Wagen Werks a few months back when I needed the AC compressor replaced on my 2002 Golf TDI. Recommended to me by a friend, Craig gave me a quote that was hundreds of dollars less than other shops I had called, plus he could do it that same day. I had a fantastic experience and went back this week when I needed my timing belt replaced and a front brake job. Craig again gave me a quote several hundred dollars less than I was expecting to pay. He went above and beyond, spending extra time cleaning up my calipers so I didn’t have to buy new ones and setting my engine timing right where I wanted it. I won’t take my VW anywhere else now that I’ve found Wagen Werks and I’ve already recommended them to friends and coworkers. This is a two-man shop; both of them are the wrench-turners, office guys, and owners. They’re stand-up mechanics and excellent people to do business with.
I recently had some major repair work done by Wagen Werks on my VW Passat (2007) and they did a fantastic job–and at a reasonable price!! My car seems to be running even better than it was before, and I can’t say enough about how professional and knowledgeable Craig was when discussing the repairs with him before my car was worked on. He was fantastic….highly recommend this auto shop, and will definitely be taking my car back here if I have future issues and/or problems!
Thrilled to know EC Wagenwerks exists! I don’t mind the 1+ hour drive to Wilmington, but the $1000+ trips to the dealership were getting old quickly. Craig actually found and fixed the problem with the power driver seat and rear windows in our 2008 VW Passat Wagon without replacing the seat and everything attached to it (standard operating procedure at the dealership!). These guys can truly claim the title “technician.” Definitely our first stop shop for repairs and service from now on
We’ve had our ’07 Jetta at East Coast Wagen Werks twice and couldn’t be happier with the service. Both Craig and Cain are very professional, personable, and knowledgeable. They’re honest and fair and they really know VWs! We have recommended them to other VW owners we know and won’t hesitate to take our car to them again in the future. Thanks, guys!
We were so happy to have found an honest shop with superior VW knowledge. We were pleasantly surprised to have Craig fix all of our Passat issues for a fraction of what other shops and the VW dealership quoted. Hoping to help promote this business for sure!! Thanks again!!!
Nice guys who are honest, prompt, and very knowledgeable. I definitely reccomend East Coast Wagen Werks
About | Team
It is our goal to provide you with the best service and repair experience possible. We don’t just work on these vehicles – we are owners of them. We believe in the quality of VW and AUDI and look forward to maximizing you car experience at East Coast Wagen Werks.
Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks. With eight years of experience, Cain has been a VW dealer technician and has extensive factory training with certifications in Electrical Systems, Airbag and Safety Systems, and TDI Engines. Craig also worked as a VW dealer technician and has 11 years experience and factory training with Electrical Specialist and Engine Specialist qualifications. Craig has certifications in Airbag and Safety, Engine Mechanical Repair, Eos Convertible, Engine Management, TDI Engines, Electrical Systems, and New Beetle Convertibles.
Craig Kiser - Owner/Technician/Writer
Click to Read Craig's Bioinfo@eastcoastwagenwerks.com
Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.
Craig Kiser - Owner/Technician/Writer
Click to Read Craig's Bio
Cain Ward - Owner/Technician/Writer
Click to Read Cain's Bioinfo@eastcoastwagenwerks.com
Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.
Cain Ward - Owner/Technician/Writer
Click to Read Cain's Bio
24B Station Road
Wilmington, NC 28405
(Located directly behind Lee's Professional Service)
Monday - Thursday: 8am - 5pm
Friday - 8am-3pm