East Coast Wagen Werks LLC, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.

Why just Volkswagen and Audi? Because, with almost 20 years of factory training, we can save you time, money, and the hassle of repeat visits by sticking with what we know. We strive to diagnose and repair your vehicle correctly the first time and to make sure each customer understands exactly what their vehicle needs and why.

Services

We service all VW and AUDI models, diesel and gas. We can handle everything from oil and filter changes, to scheduled maintenance and dash light diagnoses, to major engine repairs. Our diagnostic software has dealership-level capabilities allowing us to handle any repair or programming on models up to 2015, and we have the special tools needed for these brands. We use only OE parts, fluids, and chemicals to insure your vehicle continues to operate the way VW or AUDI designed it. All repairs (excluding used parts) are covered by a nationwide 2 year / 24,000 mile warranty with a limited 1 year roadside assistance and towing package.

TIMING BELT SERVICE

If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a lifetime parts guarantee based on the recommended change interval for the belt.

BRAKE SERVICE

We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and traction control system.

MAINTENANCE

We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize quality parts at great prices.

TRANSMISSION

Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.

DASH WARNING LIGHTS

Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory training, we can diagnose and repair any of your dash warning lights.

AIR CONDITIONING

With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.

Frequently Asked Questions

Yes, in order to correctly diagnose your issue, it requires a expensive scan tool to read the faults, along with proper training and experience to put that information to work. Diagnostic fees usually run between $50 and $75, and, in the rare case more time is needed to determine the cause, we will always contact you before any more time is billed.
No, we are open Mon-Thur 8am to 5pm and Fri 8am to 3pm, but we're closed on the weekends to spend time with our families. If an issue should arise after work hours there is a key drop in the large bay door and we will contact you the next work day.
Yes, the diesel vehicles are a large portion of our customer base, from glow plugs and diagnosis, to rebuilding leaking injection pumps, to drivability concerns. We have extensive factory training and years of experience with the diesel engines.
No, we will give you an accurate estimate up front - before any work is started. We will contact you if any other work is needed, with another estimate before performing any other repairs.
Yes, in order for us to perform the work in a prompt and timely manner, we keep an organized schedule. Please call 910-859-7757 for an appointment.
Yes, we use synthetic motor oils that meet the specification from VW/AUDI required for the extended oil changes and OE brand filters. Some customers choose to stick with the 10,000 mile intervals, while others choose to run 5,000 mile intervals.

Testimonials

  • Wagen Werks is the only place I would trust in the entire Cape Fear region to work on a Volkswagen. Craig is not only an expert technician, but honest about the work he does and the prices he charges. The dealer wanted over $5000 to replace a transmission on my Jetta TDI (just parts). I took it to Wagen Werks and I left with the issue fixed (and it didn’t need a new transmission) and a bill less then a third of what the dealer wanted. Use the dealer for those free oil change coupons they send out, take everything else to Wagen Werks and save yourself the hassle.
    Neberheim
    We were visiting Wilmington NC from Baltimore and our Audi started acting up on Saturday night. Lights came on, and check engine light too. The code that Auto Zone ran was for a Throttle Pedal Position Sensor. Then the car had no acceleration. We babied it back to the rental house and waited until Monday morning when the Audi dealership opened. They could not get us in for a week, and our rental ended the next day on Tuesday. I called a few other shops in the area and no one could even take a look at it to make sure that was the part I needed. I found Craig at WagenWerks and he told me to come on over. He diagnosed the problem, replaced the part, and we were out of there in an hour!! Craig is friendly, hard working, very knowledgeable, and extremely fair!!! We may not live in the area, but we will definitely be back!!!
    Roksana Chesley
    Very knowledgable and friendly! Took my car up there in the morning to get looked at, he got the part and fixed it the same afternoon. I wouldn’t take my Jetta anywhere else!
    Alan B.
    First of all, I am a REAL person and not made up nor are my comments. Craig is a great down to earth guy that is easy to work with. He gives you a day and time when your car will be ready and it was. Describes what the issue(s) were and what it will take to fix it. I think his pricing is reasonable and if you have issues after the repair, he is, as was the case with my Passat, quick to replace a valve cover gasket that was leaking without any question(s). I feel confident that if you give Craig the chance to work on your VW or Audi, you will stay with him for future repairs. Great guy.
    Robert Skipper
    I would highly recommend Wagen Werks to anyone with a VW. I have done business with them several times, and it has always been a pleasure. Honest. Reliable. Top Notch Professionals.
    Jonah Gonzalez
    Wouldn’t take my Passat to anywhere else in Wilmington! Craig does a great job and has fair pricing, so glad I found this place!
    Ashley R.
    I recently had some major repair work done by Wagen Werks on my VW Passat (2007) and they did a fantastic job–and at a reasonable price!! My car seems to be running even better than it was before, and I can’t say enough about how professional and knowledgeable Craig was when discussing the repairs with him before my car was worked on. He was fantastic….highly recommend this auto shop, and will definitely be taking my car back here if I have future issues and/or problems!
    Lisa Zingale
    These guys are truly awesome!!! Craig and Cain were both so knowledgeable and great at explaining to me the work that needed to be done. I totally trust them and feel that they gave me a reasonable price for the work on my Tiguan. They even went above and beyond! I highly recommend them!!!
    Shannon Dunne
    Wonderful, knowledgeable staff. Repaired something that VW charged me $1400 and 3 maintenance trips and still wasn’t fixed! Wagen Werks identified the issue and got it right the first time…and only a fraction of the price!
    Heather Crisco
    Thrilled to know EC Wagenwerks exists! I don’t mind the 1+ hour drive to Wilmington, but the $1000+ trips to the dealership were getting old quickly. Craig actually found and fixed the problem with the power driver seat and rear windows in our 2008 VW Passat Wagon without replacing the seat and everything attached to it (standard operating procedure at the dealership!). These guys can truly claim the title “technician.” Definitely our first stop shop for repairs and service from now on
    Lynn Ransom
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    About | Team

    ABOUT US

    It is our goal to provide you with the best service and repair experience possible. We don’t just work on these vehicles – we are owners of them. We believe in the quality of VW and AUDI and look forward to maximizing you car experience at East Coast Wagen Werks.

    Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks. With eight years of experience, Cain has been a VW dealer technician and has extensive factory training with certifications in Electrical Systems, Airbag and Safety Systems, and TDI Engines. Craig also worked as a VW dealer technician and has 11 years experience and factory training with Electrical Specialist and Engine Specialist qualifications. Craig has certifications in Airbag and Safety, Engine Mechanical Repair, Eos Convertible, Engine Management, TDI Engines, Electrical Systems, and New Beetle Convertibles.

    Craig Kiser - Owner/Technician/Writer

    Click to Read Craig's Bio
    info@eastcoastwagenwerks.com

    Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.

    ×
    Craig Kiser - Owner/Technician/Writer

    Craig Kiser - Owner/Technician/Writer

    Click to Read Craig's Bio

    Cain Ward - Owner/Technician/Writer

    Click to Read Cain's Bio
    info@eastcoastwagenwerks.com

    Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.

    ×
    Cain Ward - Owner/Technician/Writer

    Cain Ward - Owner/Technician/Writer

    Click to Read Cain's Bio

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    East Coast Wagen Werks
    24B Station Road
    Wilmington, NC 28405

    (Located directly behind Lee's Professional Service)

    Hours

    Monday - Thursday: 8am - 5pm

    Friday - 8am-3pm

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