East Coast Wagen Werks, located in Wilmington NC, is a locally owned and operated automotive service and repair shop specializing in Volkswagen and Audi.

Serving the Wilmington and surrounding areas since April 2013, our focus is to provide customers with a better Volkswagen and Audi service experience. We strive to provide transparency and clarity with diagnostics and repairs, assuring that our customers leave with a better understanding of repairs, procedures, and the future care of their vehicle.

Services

We service all Volkswagen and Audi models, diesel and gas, from oil and filter changes, to scheduled maintenance and dash light diagnoses, to major engine repairs. Our staff is factory trained, and we have current dealership level diagnostic tools and experience. Having the most current level diagnostic tools allows us to handle service or programming on models up to 2017. We use only OEM parts, fluids, and chemicals to insure your vehicle continues to operate the way Volkswagen and Audi designed it. All repairs are covered by a Nationwide 3 year / 36,000 mile warranty and include a 1 year roadside and towing assistance.

To help eliminate "suprise" repairs and service, we perform a free 17 point vehicle inspection every 60 days since the last time your vehicle was in the shop, to keep you informed of the condition of your vehicle. This inspection allows us to pinpoint items that may need attention in the future, so that you can plan accordingly, and be better prepared for when repairs are needed.

TIMING BELT SERVICE

If the timing belt fails, it can cause internal damage to your engine, requiring expensive repairs. We offer a timing belt service with a parts warranty ranging from 50K to 100K miles (depending on engine).

BRAKE SERVICE

We use only the available OE brands that VW and AUDI use, because they fit, perform and function the best. We can perform pad/rotor replacement, flushes, repairs and diagnosis of ABS, brake and Traction Control systems.

MAINTENANCE

We adhere to the factory recommended maintenance schedule, again using only OE brands but at a fraction of the dealership cost. From oil filters to spark plugs, we utilize the highest quality parts at great prices.

TRANSMISSION

Let us keep your transmission shifting smoothly with factory scheduled services. If needed, diagnosis of transmission system complaints, fault codes, and most minor repairs.

DASH WARNING LIGHTS

Check engine light, airbag, glow plug, particulate filter, steering, or bulb indicator light on in your vehicle? With dealer level scan tools and factory trained technicians, we can correctly diagnose and repair any of your dash warning lights.

AIR CONDITIONING

With state of the art machines and the experience to back it up, we have the knowledge and skill to perform A/C system diagnosis and repairs - anything to help keep you cool.

Frequently Asked Questions

Yes, in order to correctly diagnose your issue, it requires a expensive scan tools and testing equipment, along with proper training and experience to put that information to work.
We are unable to offer a loaner at this time.
No, we are open Mon-Thur 8am to 5pm and Fri 8am to 3pm, we're closed on the weekends to spend time with our families. If an issue should arise after work hours, there is a key drop in the large bay door and we will contact you the next work day.
Yes, the diesel vehicles are a large portion of our customer base, from glow plugs and diagnosis, to rebuilding leaking injection pumps, to drivability concerns. We have extensive factory training and years of experience with the diesel engines.
No, we will always give you an accurate estimate up front - before any work is started. We will contact you if any other work is needed, with an updated estimate, before performing any other repairs.
Yes, in order for us to perform the work in a prompt and timely manner, we keep an organized schedule. Please call 910-859-7757 or email us for an appointment.
Yes, we use the full synthetic motor oils that meet the specification from VW/AUDI required for the extended oil changes and OEM brand filters.

Testimonials

  • BRING YOUR VW/AUDI HERE. I would give 6 stars if I could. I went here after reading everyone else’s good reviews online and I have to say they were all spot on. Really Great VW shop with honest, knowledgable employees. Its always hard finding a shop to work on older VW’s so the fact that they will take my 84 van is a blessing. I have been here twice now and both times have been thrilled with the cost and the quality of service (customer service and car service were both top notch). Big Thanks to ECWW for keeping me on the road.
    Nicholas F.
    Had my ’07 Passat back for more work today. Blown away by the work of this shop! I can not emphasis how important customer service is to me, and These two guys understand that. I trust them, and that trust is returned with excellent work for a fair price. I also want to mention that I drive from two counties away to have them work on my car. Craig and Cain, you guys are appreciated!
    Martin Ezell
    I brought my 2010 Audi S5 to these guys because they had come recommended by a few different people including a friend of mine who is a master tech (not Audi unfortunately). I called Craig and told him about the issues I was experiencing.This is right after Christmas so, of course they were booked up and he told me it would be around the first part of the following week. I understood they were very busy due to the holiday travel rush. Although, when I told him I was really worried about my car, he made time that day late in the afternoon so they could at least check it out. I don’t know about anyone else’s experience with other shops, but I have never had someone make provision to check my car out for 1..when they are booked out with other jobs. & 2…just because someone is “worried” about their car. That is not to mention they made room for me late in the afternoon. Craig was very friendly and thorough in explaining everything to me regarding my vehicle’s issue, and after OBD scanning my car, Cain could have easily just reported what the error code was and what it will take to fix. But didn’t, he road tested my car to get under load OBD readings (I never asked him to) just to be thorough in his assessment. If you have a Audi / VW, bring it to them. They will eliminate the mechanic merry go round that happens when techs that don’t know these vehicles pretend to fix them only to return a short time later. It is often said, you should earn someone’s business. Well, Craig and Cain earned mine! Jay R. (2010 Audi S5)
    Jay R.
    What can you say about an oil change, but there were no leaks. After talking with Craig and overhearing him talk with customers, I felt this is a garage I can trust to take care of both me and my car.
    Larry W.
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    About | Team

    ABOUT US

    It is our goal to provide you with the best service and repair experience possible, and to diagnose and repair your vehicle correctly, the first time. We strive to make sure, when you enter our shop and when you leave, that you feel welcomed and comfortable, and that you understand the repairs or service performed. We believe in the quality of VW and AUDI and look forward to maximizing you Service or Repair experience at East Coast Wagen Werks.

     

    Cain Ward and Craig Kiser, the shop’s owner and operators, are looking forward to serving you and your vehicle at East Coast Wagen Werks.

    Both Cain and Craig have been working as technicians for over 14 years each, Cain working at VW dealerships for 10 of those years and Craig for around 11 years at VW dealerships. Over those years, they both received extensive factory training, and both have a very technical knowledge of these brands.

     

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio
    info@eastcoastwagenwerks.com

    Born and raised in North Carolina, and living in the Wilmington area since 2009. Craig attended Universal Technical Institute in Mooresville, North Carolina in 2001 and after graduating was hired at Bill Black VW in Greensboro NC. After 6 months Bill Black VW was bought by Flow Motors of Greensboro and Craig continued working there up until 2009, when he moved to Wilmington to work at Bob King VW. Craig continued working at Bob King VW until June 2013, when East Coast Wagen Werks opened.

    ×
    Craig Kiser - Owner/Technician

    Craig Kiser - Owner/Technician

    Click to Read Craig's Bio

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio
    info@eastcoastwagenwerks.com

    Cain was raised in Southport, North Carolina and still lives there with his wife and canine family. He attended Universal Technical Institute in Houston, TX in 2001 and after graduation worked at Cape Fear Land Rover for 4 years. He began working for VW in 2007, first at Low Country VW in Charleston and then later at Bob King VW in 2010. He continued working at Bob king until October 2014, when he began at here at the shop.

    ×
    Cain Ward - Owner/Technician

    Cain Ward - Owner/Technician

    Click to Read Cain's Bio

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    East Coast Wagen Werks
    24B Station Road
    Wilmington, NC 28405

    (Located directly behind Lee's Professional Service)

    Hours

    Monday - Thursday: 8am - 5pm

    Friday - 8am-3pm

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